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STAFF TRAINING: Bitesize Management: Managing Difficult Situations

As a manager you need to make high quality, timely decisions. Sometimes those decisions will be difficult because of the impact they have on team members. This module helps participants to see the ‘big picture’ and provides the necessary techniques that will enhance their leadership skills.

Key Programme Elements:

  • Big picture considerations – Understanding how the manager can influence behaviour.
  • Active listening
  • Making the right decision –  Ensuring individuals and team members are supportive of the decision.
  • Agreement through feedback
  • Gaining commitmentThis is part of the Bitesize Management Series and lasts 2 hours. These short, focused sessions are designed to be relevant, thought provoking and to give you practical ideas which are easy to apply in your everyday job. People Managers can sign up for the entire series or mix and match in line with their development needs.All courses are bookable on the Upcoming Courses page.           

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