Lynk Taxis are contracted to provide all Taxi requirements for RCSI in Dublin and surrounding areas.
Booking Methods
- The service provided by Lynk Taxis is available 7 days a week and support is available 24 hours a day through their call centre 01-4731133
- Pre-bookings and adhoc bookings accepted
Useful guidelines when booking taxis
• Pre-book as much as possible, to help avoid delays at peak times.
• Peak times are 7.30am to 09.30am and 4pm to 7pm. Where possible allow 15/20 minutes extra travel time during these periods to allow for traffic delays
• Response times for ad-hoc bookings due to unprecedented volumes during peak times is typically up to 30 minutes. Service users should be ready to travel once they book as the taxi could arrive sooner
• Allow enough travel time for journey. ( Lynk recommends 60 minutes journey time for all trains, planes, bus or boat journeys)
• Multi-Seaters are subject to availability as there is a shortage of them in the industry. Sometimes two vehicles may be dispatched in lieu if there are availability issues
• If delays are being experienced, Lynk aim to communicate this information to the service user before the booking time.
• Inform Lynk of special events that will have high demand for our service e.g. Project launches, Special Staff Events etc. so we can plan logistically for them
• Events that cause traffic disruption can affect the on-time arrival of taxis e.g.: concerts, sports events, protests, bad weather. Please allow extra travel time on such occasions
• Download the Lynk App (available on IOS, iPhone and Windows) with features including: ETA prior to booking, live driver locations, bookings accepted even during busy periods, payment capability by account/account/cash/card, live tracking of driver to your door, driver details and photo, full call-centre back up 24/7/65 and many more
- Complaints Procedure -Client Queries and Issues
All complaints can be forwarded to Lynk customer service customer service @lynk or alternatively contact RCSI Front of House Manager bryansheils@rcsi.
All complaints received will be replied as soon as all information is gathered. Where possible immediate action will be taken to address the issue by Lynk taxi on Duty Supervisor. A full investigation of the incident and gathering information is conducted by Lynk Taxi. A detailed report is issued to RCSI Front of House Manager and all relevant action shall be taken and any additional steps implemented.
- Review Meetings
Quarterly review meetings are held with Lynk account Manager and RCSI Front of House Manager. The objective of these meetings is to address all relevant business for quarter one and address any service level issues that may arise.
With Lynk and the NTA the most common complaints are
- Delays on bookings
- Complaints on driver attitude /condition of vehicle
- Communication from the dispatch team
At anytime throughout the quarter RCSI may request a meeting if the necessity presents itself.
Please see below for 2019 monthly performance
Any scoring below 90% is a fail and corrective action is required.
| 2019 | Early | On Time |
On Time (Pre-booked) |
On Time (ASAP) |
Late | Total |
On Time % |
| January | 208 | 21 | 78 | 257 | 33 | 597 | 94 |
| February | 300 | 52 | 98 | 275 | 46 | 771 | 94 |
| March | 281 | 31 | 100 | 292 | 45 | 749 | 94 |
| April | 279 | 31 | 94 | 257 | 27 | 688 | 96 |
| May | 340 | 39 | 132 | 342 | 59 | 912 | 94 |
| June | 250 | 18 | 115 | 212 | 49 | 644 | 92 |
| July |