Quality Conversations – Workshop Series
Much of the work of management happens through conversations. These conversations may be face-to-face, on the phone or by email; they may be planned or happen by chance but however they happen it is an on-going opportunity to better engage with staff, increase motivation and improve performance. This series focuses on equipping you with the skills and good practices to have more impactful quality conversations at work. It is recommended that participants attend all 4 sessions but it is also possible to sign up for individual sessions.
Session 3: Giving Feedback – Recognising great performance and confidently addressing performance issues is something every manager needs to do. This session looks at:
– Giving Feedback – putting the spotlight on performance
– Why most managers don’t give enough feedback
– Why good performance is often overlooked
– Addressing poor performance
– A simple and powerful model for giving feedback
Duration: 3.5 hours
How to Book?
All courses are bookable on the Upcoming Courses page.
3.5 CPD credits awarded. Please contact staff_l&d@rcsi.com if you need a certificate of attendance.