Quality Conversations – Workshop Series
Much of the work of management happens through conversations. These conversations may be face-to-face, on the phone or by email; they may be planned or happen by chance but however they happen it is an ongoing opportunity to better engage with staff, increase motivation and improve performance. This series focuses on equipping you with the skills and good practices to have more impactful quality conversations at work. It is recommended that participants attend all 4 sessions but it is also possible to sign up for individual sessions.
Session 2: Setting Goals and Delegating Work – Having direct upfront conversations to clearly set expectations on both sides is a core management skill. This session addresses:
– Goal setting – the power and the pitfalls
– How to set SMART goals
– The spirit and the letter of the goal
– The golden opportunity of delegation – developing staff
– How to delegate to get the right results
– Where many managers go wrong
Duration: 3.5 hours
How to Book?
All courses are bookable on the Upcoming Courses page
3.5 CPD credits awarded. Please contact staff_l&d@rcsi.com if you need a certificate of attendance.