Much of the work of management happens through conversations. These conversations may be face-to-face, on the phone or by email; they may be planned or happen by chance but however they happen it is an ongoing opportunity to better engage with staff, increase motivation and improve performance. This series focuses on equipping you with the skills and good practices to have more impactful quality conversations at work. It is recommended that participants attend all 4 sessions but it is also possible to sign up for individual sessions.
Session 1: Foundations of Effective Communication – Regardless of the topic, there are some fundamentals of quality conversations that are important to get right. This session looks at:
– The psychological contract – what did the manager and employee sign up for?
– What do people want at work? –Motivational Factors
– Identifying enabling and limiting beliefs and expectations that drive the manager’s behaviour
– Active Listening – the single biggest thing you can do to communicate more effectively
– Assertive behaviour – communicating with concern, clarity and honesty
Duration: 3.5 hours
All courses are bookable on the Upcoming Courses page.
3.5 CPD credits awarded. Please contact staff_l&d@rcsi.com if you need a certificate of attendance.