Quality Conversations – Workshop Series
Much of the work of management happens through conversations. These conversations may be face-to-face, on the phone or by email; they may be planned or happen by chance but however they happen it is an ongoing opportunity to better engage with staff, increase motivation and improve performance. This series focuses on equipping you with the skills and good practices to have more impactful quality conversations at work. It is recommended that participants attend all 4 sessions but it is also possible to sign up for individual sessions.
Session 4: Tough Conversations/Dealing with Conflict – Nobody enjoys tackling a difficult issue or handling conflict in their teams – but it’s something every manager faces at one time or another. This session addresses:
– Keeping a difficult conversation professional – even if it seems personal
– When people can’t agree – dealing with conflict
– Ending on the best possible note
– Skills practice
Duration: 3.5 hours
How to Book?
All courses are bookable on the Upcoming Courses page.
3.5 CPD credits awarded. Please contact staff_l&d@rcsi.com if you need a certificate of attendance.