Skills in cross-cultural communication are essential in order to minimise problems and misunderstandings that arise from cultural difference.

The course will encourage participants to focus on their communication style and how it is affected by culture. Sometimes what is said is not what is meant – this course will focus on the importance of non-verbal communication signals and the way these affect the communication process.

The course will also highlight ways to improve cross-cultural communication. The course will be interactive and will draw on participants’ own experience.

Course Aim: To provide participants with the skills to engage and communicate more effectively and confidently with international students and staff.

Course Objectives: At the end of the course you will be able to:

• Understand how culture affects communication
• Identify barriers to effective cross cultural communication
• Understand the importance of verbal and non-verbal behaviour when communicating across cultures
• Use your communication skills to engage and interact successfully with international students and staff